City Care Agency has successfully secured a place on the Non-Emergency Patient Transport and Other Transport Services Dynamic Purchasing System (DPS) with NHS London Procurement Partnership (LPP), with support from the Big Sister team.
This important win enables City Care Agency to deliver vital patient transport services, supporting individuals to safely access healthcare appointments and services across the region.
Delivering Impact Where It Matters Most
Non-emergency patient transport services play a critical role in ensuring patients can attend appointments, receive treatment, and return home safely — particularly for those with mobility challenges or complex needs.
Securing a place on the NHS LPP DPS demonstrates City Care Agency’s:
- Operational capability and reliability
- Commitment to patient safety and experience
- Ability to meet rigorous NHS compliance standards
A Team Effort
This success reflects a strong collaboration between City Care Agency and the Big Sister team.
Special recognition goes to:
- Mohammed Tahsin for leading the bid writing and developing a clear, high-quality submission
- Megan Walton for managing buyer clarification questions and ensuring timely, accurate responses
Together, the team ensured the submission remained compliant, responsive, and aligned with the expectations of NHS evaluators.
Unlocking Future Opportunities
Being appointed to the NHS LPP DPS provides City Care Agency with access to a pipeline of transport service opportunities, enabling them to:
- Expand their service offering within the NHS
- Support more patients across multiple regions
- Build long-term relationships with healthcare commissioners
Quote from Jill
“This is a fantastic achievement for City Care Agency and a brilliant example of what a focused, collaborative approach can deliver.
DPS submissions, particularly within the NHS, require precision, responsiveness, and a deep understanding of patient needs. Mohammed and Megan delivered exactly that — combining strong writing with excellent coordination throughout the clarification process.
We’re incredibly proud of the team and excited to see City Care Agency grow from this opportunity.”
If you’re a healthcare provider looking to secure NHS contracts and grow your organisation, Big Sister is here to support you every step of the way.
